Delivery and Returns
We will endeavour to despatch as soon as the order is processed...we know you want your new purchase as soon as you can! If you order before 4pm UK time, we will despatch same day if item is in stock.
We keep our postage costs to a minimum and costs are calculated on weight, fragile items like framed prints will be sent UK Mail and will cost more
Orders will usually take between 2 and 4 working days to arrive. Overseas orders by Airmail will take longer.
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland it may take longer.
For customers outside of the UK, your item is sent via Airmail .
There are no import/export duties on goods shipped within the European Union
Shipments sent outside the European Union are sold exclusive of VAT (ie TAX FREE) and may be subject to import duties and taxes
EXCHANGES FROM OVERSEAS. We are happy to exchange any product but please be aware that if we have to pay any customs or VAT charges we will invoice this separate.
We will refund you if your not 100% satisfied with your purchase
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
For hygiene reasons, some products are non-returnable.
The Old Brassworks
Quality Row, Newcastle upon Tyne, Tyne and Wear NE16 3AQ